New Computer Installation Projects for Novant New Hanover Regional Medical Center
The Challenge
Novant New Hanover Regional Medical Center (NHRMC) is a comprehensive healthcare facility located in Wilmington, North Carolina. It serves a large, diverse community and offers a wide range of services, including emergency care, surgical services, cancer treatment, maternity care, and various specialty services.
Because of its expansive network, Novant NHRMC faced significant challenges during the rollout of new computer systems. With multiple departments and locations, coordinating installations across the entire organization posed logistical difficulties. Additionally, the project required completion within a tight schedule to minimize disruptions to hospital operations and ensure timely access to the new systems.
The enhanced computer systems resulted in streamlined workflows, reducing the time staff spent on administrative tasks and allowing for more focus on patient care. Finally, the successful implementation provided a scalable model for future technology upgrades across the hospital network.
The DDN Solution
To address these challenges, DDN developed a comprehensive project plan that included the following:
1. Stakeholder Engagement: Early and ongoing communication with hospital leadership, IT staff, and end-users to understand their needs and address concerns.
2. Phased Rollout: The implementation was broken down into phases, allowing for targeted installations in specific departments before scaling up to the entire hospital system.
3. DDN-provided Teams: Teams were established for each phase that included IT professionals and project managers. This ensured that each installation was tailored to the unique requirements of different departments.
4. After-Installation Support: Rather than leaving after installations were complete, DDN offered continued support.
Results
The implementation of new computer systems at Novant NHRMC yielded several positive outcomes. Working with DDN professionals allowed the project to be completed within the established timeframe, minimizing disruption to hospital services.
The enhanced computer systems resulted in streamlined workflows, reducing the time staff spent on administrative tasks and allowing for more focus on patient care. Finally, the successful implementation provided a scalable model for future technology upgrades across the hospital network.
Working with DDN for computer installation projects at Novant New Hanover Regional Medical Center demonstrated the importance of strategic planning, stakeholder engagement, and effective communication in overcoming challenges posed by size and time constraints. By adopting a phased approach and focusing on after installation support, NHRMC not only achieved its installation goals but also set a strong foundation for future technology initiatives.
